Big News! Timelines! Changes are Afoot!
ARES DIGITAL is open for all AXANAR Kickstarter donors now… which means you MUST log in and finish setting up your accounts, folks!
Why is this so terribly important? Because until you’ve done so, you won’t be able to access all those nifty digital goodies for which you’re eligible (and seriously, you do NOT want to miss out on those!). Also, for anyone who donated at levels which will include physical perks, that’s the ONLY way you’ll be able to provide me with your shipping address… without which I won’t be able to eventually ship out any of those cool rewards! Finally, your account is where you’ll be able to make changes/corrections to your email address, which is how we keep in touch with you.
We’re in the process of adding all of the AXANAR Indiegogo donors, as well, but as this is a manual process, loading the info from thousands of donors into the system, be prepared for there to be possible small delays before your accounts are fully operational.
In other news, we have moved the DONORS-ONLY STORE into Ares Digital, so you will ONLY be able to access it by first logging into your Ares Digital account (then entering the password, which you will find once you’ve logged on).
We’ve made this change in order to create an additional level of privacy and safety, as the “store” is intended for the sole use of those who have already donated to the project. (As always, 100% of all monies taken in, after the cost of goods, goes directly back into funding the project.)
Fulfillment timelines… As most of you know, we’re still officially knee-deep in “con season”, so we’re currently on the road about half the time… spreading AXANAR excitement and fun wherever we go. 🙂 What that means for fulfillment is that shipping of rewards (PRELUDE to AXANAR Kickstarter donors, I’m talking to you, here!) and any store orders occurs in the little spaces between conventions (and any emails to me should only be sent on the MOST urgent of cases—think the equivalent of calling 911), as my computer—especially connected-to-working-internet—time is VERY limited during this period (and any time spent answering emails when I’m at the office, means times I’m not able to spend on shipping).
Finally–for all of you requesting a Boomer update–his cat sitter is standing by, ready to spend some quality time with The Official Cat of Axanar (who stays behind while his mommy goes off to represent AXANAR).
Until next time,
Director of Fulfillment